Scrum & Kanban
- GreenHopper State of the Union
- In Conversation with Eric Ries
- A Filter Junkie's Guide to Increasing Productivity and Visiblity
- Using JIRA to Build a Culture of Innovation
- Agile is as Agile Does
- Scrum Shock Therapy: Going Back to Basics
- Building an Effective Customer Feedback Loop
- Lessons for Large Scale Lean and Agile Product Development
- Evolving Your Agile Process with Atlassian Tools
- Agile for Enterprise Panel
- Scaling a Global Support Team to Resolve 1,500 Requests a Week Using Kanban and GreenHopper
- Setting Up Your Scrum Board in GreenHopper
- 15 Patterns for Agile Culture Success
Scaling a Global Support Team to Resolve 1,500 Requests a Week Using Kanban and GreenHopper
Chris LePetit, Atlassian
The Atlassian Support team consists of over 100 support engineers in five locations providing legendary service 24 hours a day, seven days a week. Providing Legendary Support necessitates accurate responses provided fast. Legendary Support became even more important in February when we announced our Enterprise offering. In this talk Chris will share how the Atlassian Support team has scaled to 1,500 support requests each week while reducing the average response time and maintaining accuracy. Chris will leave you with key steps to introduce Kanban into your own support or operations environment.